To place an order, simply browse our website, select your desired items, and give us a call or send us a message using the contact box, or email address.

We accept various payment methods, including credit/debit cards, and bank transfers. For South African clients, we ask to pay using Bank EFT, Instant Pay & Clear. For international clients, can pay via Bank SWIFT transaction or using our PayFast online processor, so you can use Visa, MasterCard etc. Take note, we add a 5% additional fee for SWIFT or online card processing.

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and local S.A. delivery can take anywhere from 3-10 business days. International shipping is usually done from the client’s side using their own freight-forwarder, as our invoices are based on EXW Johannesburg and will include VAT. The freight forwarder can help international buyers reclaim VAT. We cannot say how long your freight will take to arrive in your country.

Yes, we offer international shipping to selected countries. International shipping is usually done from the client’s side using their own freight-forwarder, as our invoices are based on EXW Johannesburg and will include VAT. The freight forwarder can help international buyers reclaim VAT. We cannot say how long your freight will take to arrive in your country.

Yes, all sales and quotes will include standard 15% VAT as per South African requirements. International buyers can reclaim the VAT paid with their freight forwarding transport company.

Yes, once your local order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the courier’s website.

Yes, very basic training is included, either over the phone, video conference or possibly in person if we deliver to you in person. Advanced training is available for LAUNCH technicians, please enquire with us about our current training schedule.