Service & Support At The Core Of Our Mission
Workshop Support Services CC, was set up in 1999 when it marketed Autodata books, from which it extended into tools and equipment and then into diagnostic machines. Over the years we have marketed and assessed various diagnostic machines and find ourselves in the unique position where we are able to offer our customers objective advice on most of the diagnostic devices on the market today and which would be the best investment for them at any particular time.
The Leading Authority On Diagnostics Equipment Support & Supply
We have come to the inevitable conclusion over time that in this industry, service and support are the highest priority and hence we have built our reputation precisely on this – SERVICE AND SUPPORT. These principles are particularly important to our owner, Jacques de Villiers, who has built a reputation in the industry for unrivalled service and support. At Workshop Support Services we believe in and apply the 4-way test in our business:
- Is it the TRUTH?
- Is it FAIR to all concerned:
- Will it build GOODWILL and better FREINDSHIPS?
- Will it be BENEFICIAL to all concerned.
We at Workshop Support Services believe that in today’s fast moving market, specifically in the automotive industry, it is no longer sufficient to merely supply and sell diagnostic scan tools to our customers, but to rather partner with our customers in solving their diagnostic issues, therefore our Mission Statement is not about what we wish to become, but about what we would like to do for our customers. This reflects our unshakeable belief at Workshop Support Services that the Customer, and his needs are paramount.
Our Mission Statement
Our mission is to provide the highest quality Diagnostic Machines and Equipment to our customers in the automotive and related markets, having specific regard to their needs, and to provide them with exemplary service and support at all times to the best of our ability.
DO NOT PURCHASE UNAUHORIZED OR “GREY” IMPORTS!
IT IS IMPORTANT TO NOTE THAT NOT ALL VEHICLES ACROSS THE WORLD HAVE THE SAME SYSTEMS AND PROTOCOLS. VERY OFTEN VEHICLES ARE REGION SPECIFIC AND LIKEWISE DIAGNOSTIC TOOLS ARE DESIGNED TO BE COMPATIBLE WITH VEHICLES FROM THAT REGION. IT IS IMPEREATIVE THEREFORE THAT YOU ONLY PURCHASE A DIAGNOSTIC MACHINE FROM YOUR REGION, AS SOME OF THE FUNCTIONALITY MIGHT NOT WORK FROM OTHER REGIONS. REPLACEMENT PARTS AND AFTER SALES SERVICE ARE PROVIDED BY THE LOCAL DISTRIBUTOR, AND THEREFORE WILL ALSO NOT BE AVAILABLE FOR UNAUTHORIZED IMPORTS.
ONLY PURCHASE YOUR DIAGNOSTIC MACHINE FROM AN AUTHORIZED DISTRIBUTOR!
